We could all give out a little extra love this year. If you’re stuck on gifts to give to friends, family, colleagues, or teachers - you can never go wrong with some Cookie Man favourites (especially when they come in reindeer jars). Here are our top three picks for you.   All our cookies are sealed to last fresh until after Christmas.     1. Moose Cookie Jar We’ve seen that many cookie jars in our time – but how many come in a moose? 120g of the famous Cookie Man biscuits in this novelty jar is high up on our Christmas list – perfect to share with family.   Find it here: Moose Cookie...

Cafes around the world are coming up with creative ways to keep their businesses going and customers happy. They’re introducing new staffing, shift patterns and adopting new revenue streams like takeaways and deliveries.  However, the hospo industry is not only adjusting to new ways of working. Many cafes and restaurants are also optimising their menus to meet the ever-changing tastes and demands of their customers.  As a coffee shop owner, now is the perfect time to develop new ideas and get more creative when offering new products to your customers. If you’re in search of some inspiration for new coffee...

Many Aussie consumers treat coffee as an affordable luxury. A study by Mccrindle and Jura Australia reveals that three in four Australians (75%) enjoy at least one cup of coffee per day while 28% have three or more cups per day.  There’s no doubt that the coffee industry in the country is thriving. Coffee revenue is continuously growing and projected to reach $1.3 billion over the next few years. However, with the pandemic, the sector has been experiencing some drastic changes in the past few months.  Many cafés were forced to close their doors temporarily and others, permanently. Some owners have decided to keep...

Being an entrepreneur or business owner is time consuming and difficult enough when you consider all of your day to day operations, plans and finances. Going out of your way to undertake industry research and readings may never seem like a priority.   However, according to the Australia Bureau of Statistics, more than 60% of small businesses in Australia close within their first 3 years. This is often due to cashflow issues and lack of knowledge – which can be remedied with proper research and planning.  But where do you start? It can be easy to get lost in the infinite source of knowledge out there.  Here’s our top 4 book recommendations that...

Repeat customers have multiple benefits, as they:  Are a source of regular sales  Are likely to bring friends and therefore also promote business growth  Are likely to have good relationships with café staff and improve café atmosphere  Will come in peak periods despite wait times or crowds   But getting to the point of having a large group of loyal customers isn’t just luck. While many café owners recognise who their repeat customers are – what intentional steps can you take to encourage higher levels of loyalty from your customers?     1. Customer service We’ve listed this first as it is ultimately the most important, and crucial for any customer. Customer service can be as simple as a...