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More and more people are becoming aware of the environmental impact of goods and services they are consuming. In fact, according to a Square Up research, consumers are not only conscious about their plastic waste; “they’re also trying to reduce the footprint of their daily coffee habit.” This means they are now most likely to have their coffee fix in a café that promotes sustainability.  So why should café owners like you start implementing sustainability practices? Apart from catering to environmental-conscious consumers, being sustainable will help you improve your brand value, help attract and retain customers, reduce costs, and most importantly help the environment. ...

Customer satisfaction is an essential part of a café business. It helps retain customers and increase customer lifetime value.  Imagine yourself heading out to a coffee shop, and then it turned out their products and services are not satisfying enough. How would you feel? You would probably never visit that coffee shop ever again. By providing top-notch customer service and high-quality products, you can recoup customer acquisition costs and cultivate a loyal following where your regular customers become your café’s advocates. So how can you ensure your customers are always satisfied with your café’s offerings and service? Below are some things...

Whether you’re just starting out or have been making coffee for years, it is easy as a barista to take shortcuts under time pressures and forget about key practices you should be considering. We decided to go through 5 common mistakes to make sure you’re delivering your best latte every time.   1. Expecting too much too quickly  As a beginner, this is the easiest way to get frustrated and give up! There is so much that goes behind making a good coffee and learning all that info, and putting it into practice, takes time. It is common to feel overwhelmed and become disheartened after making mistakes, or comparing yourself to baristas with...

Running a café business can be challenging and expensive. There's a lot of planning, development, strategy, and money involved. This is why every owner should know the costs that go into running a café business.  While you can have a list of the possible expenses, there are many hidden costs that you should also be aware of. Here's a list of the most overlooked aspects of a café business that may affect the financial position of your shop.   Technology Having the right technology is an essential part of running an efficient café business.  For instance, a point of sale...